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1. Introduction

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This Privacy Policy explains how Felicity O’Rourke Garden Design (“we”, “us”, “our”) collects, uses, stores and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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We are committed to ensuring that your privacy is protected and that personal data is handled lawfully, fairly and transparently.

 

2. Personal Data We Collect

 

We may collect and process the following categories of personal data:

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Client and Project Information

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• Name

• Postal address and property/site address

• Telephone number

• Email address

• Garden measurements, plans and survey information

• Site photographs

• Design briefs, preferences and project notes

• Quotations, proposals and correspondence

• Contracts and project documentation

• Supplier/contractor contact details

 

Supplier and Contractor Information

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• Name and business details

• Contact details (email, telephone, address)

• Project-related correspondence

 

Marketing Information

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• Newsletter subscription details

• Marketing preferences

• Records of consent and unsubscribe requests

 

Website Data

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• IP address

• Browser and device information

• Website usage data

• Cookies and similar technologies

• Embedded third-party content interactions (e.g. video and social media content)

 

3. How We Use Your Data

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We process personal data for the following purposes:

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• Responding to enquiries

• Providing garden design consultations

• Preparing quotations and design proposals

• Delivering garden design and planting design services

• Managing client projects

• Liaising with landscapers and contractors

• Sourcing plants and materials

• Issuing invoices and maintaining accounts

• Meeting legal, tax and regulatory obligations

• Maintaining project records and portfolios

• Obtaining client feedback and testimonials

• Maintaining ongoing client relationships

 

4. Lawful Basis for Processing

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We rely on the following lawful bases under UK GDPR:

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• Contractual necessity

• Legal obligation

• Legitimate interests

• Consent (where required, including marketing and publication of testimonials or imagery)

 

5. Marketing Communications

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We may send marketing communications including newsletters, updates and garden-related information where consent has been provided.

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All marketing communications include an option to unsubscribe, and consent may be withdrawn at any time.

 

6. Cookies and Website Technologies

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Our website uses cookies and similar technologies to support website functionality, security and performance. The website also includes embedded third-party content, including YouTube videos and an Instagram feed, which may place cookies or collect limited information when viewed.

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These technologies may collect information about website usage and visitor interactions.

 

You can manage cookies through your browser settings.

 

7. Data Security

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Appropriate technical and organisational measures are used to protect personal data, including:

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• Password-protected devices and systems

• Secure email and cloud storage

• Regular software updates

• Anti-virus and security software

• Secure networks

• Controlled access to data

• Secure disposal of confidential information

 

8. Data Sharing

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We do not sell personal data.

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We may share personal data where necessary with:

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• Landscapers and contractors (subject to client approval)

• Plant suppliers (for sourcing and delivery purposes)

• Professional advisers including accountants

• IT, hosting and cloud service providers

• Legal or regulatory authorities where required

 

9. Testimonials and Portfolio Use

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Where consent is provided, we may use:

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• Testimonials

• Client names

• Project photographs

• Before-and-after imagery

• Project descriptions

 

Projects may be identified by general location rather than full address details.

 

Consent may be withdrawn at any time.

 

10. Data Retention

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We retain personal data only for as long as reasonably necessary.

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Client records may be retained beyond project completion to support ongoing advice, project development, portfolio use and professional reference.

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Financial and accounting records are retained for up to 10 years to comply with legal and tax obligations.

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Data is securely deleted, destroyed or anonymised when no longer required.

 

11. Your Rights

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Under UK GDPR, you have the right to:

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• Access your personal data

• Request correction of inaccurate data

• Request erasure (where applicable)

• Restrict or object to processing

• Withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

12. Contact Details

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Felicity O'Rourke Garden Design

Data Protection Contact:
Felicity O'Rourke

104 Cromwell Road
Wimbledon
London SW19 8NA

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Email: felicity@felicityorourkegardendesign.com

Telephone: +44 7961 148012

Website: www.felicityorourkegardendesign.co.uk
 

13. Complaints

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If you have any concerns about how your personal information has been handled, please contact us in the first instance using the details above.

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You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.

 

14. Policy Review

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This policy is reviewed periodically and updated where necessary.

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Version: 1.0

Review date: 23 July 2026

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